Bugzero is a web-based bug tracking, issue tracking and change management software. This open source system works in distributed environment for tracking software bugs, hardware defects, test cases and other test related issues.

Bugzero works effectively as a helpdesk customer support and in trouble ticketing. It also acts to collect and manage customers’ feedbacks, incidents and requests for e-mail management.

Bugzero is an easy-to-use, flexible, cost-effective enterprise grade solution for increasing the efficiency of teamwork. The software can easily be configured according to the organization’s business process and workflow.

Bugzero is enriched with a number of features like:
· Web-based open standards technology
· Accessible from anywhere on the Internet through HTTP or SMTP, no requirement of client software or firewall issues
· Compatible with web interface as well as e-mail interface
· Single system with one code base
· Operating system independent
· Based on java and J2EE
· Support custom fields of datatypes like datetime, number, URL, Link ID etc.
· Customizable page layout, look and feel

This open source software is user-friendly and powerful. It contains all the functionalities of a professional issue-tracking software, with an intuitive, simple, and straight-forward user-interface. Bugzero is also highly affordable, minimizes overall cost by integrating seamlessly with the existing hardware and software systems.