SugarCRM is the open source Customer Relationship Management system, which is written in PHP and is released under the GNU General Public License. The software was developed in the year 2004 by three CRM professionals of Silicon Valley.

SugarCRM is built on the open source LAMP [Linux, Apache, MySQL, PHP] stack and offers efficient response times. It is compatible with Windows NT, 2000, XP and Linux operating systems. A database developed by MySQL works as the backend database of SugarCRM software.

The user interface of the SugarCRM is web-based. SugarCRM features a number of CRM applications like sales, marketing and service. Sugar Suite of the SugarCRM software contains some interesting products. They are:
· Sugar Enterprise - can be said as the modern CRM system to enhance the performance of sales, marketing and service department with the objective to increase the productivity and effectiveness of any CRM organization.
· Sugar professional - provides a production level CRM application as a superset of Sugar Open Source.
· Sugar On-Demand - provides a complete, secure and reliable hosted support for the companies.
· Sugar Cube - provides the option to buy all supporting applications for the customers.
· Sugar Extensions - provides the options for the user to add any component based on the need of the user.
· Sugar Templates - provides the right template to fulfill the users objectives.

SugarCRM is the lower cost and better-designed solution with the improved product development, engineering and quality. SugarCRM efficiently integrates the Marketing and Service solutions.

The sugar Suite SugarCRM is available in different translated languages like Brazilian, Simplified Chinese, Portuguese, English, French, German, Italian, Japanese, Spanish, Dutch and Swedish.