Cerberus Helpdesk handles mission critical e-mail management for over 4,000 companies worldwide -- from one-person startups to Fortune 500 giants.

Cerberus delivers a highly-customizable, intuitive interface packed with an abundance of powerful features, such as: an exceptionally adaptive anti-spam system, comprehensive search and customer history functionality, e-mail templates for standard responses and canned text, an extensive reporting system, a central knowledgebase providing solutions to previously addressed issues, multiple department and e-mail address support, project and task tracking and emerging automated agent behavior.

So with the help of this you can not only increase productivity by giving this tool to each agent for viewing and managing their e-mail workload according to their special role. However, one can also control their e-mail pipeline with due dates automatically set according to schedules for each department.

Cerberus can also set response time targets to ensure that your customers are receiving timely solutions that meet or exceed their expectations. You can also provide your customers with a public, web-based Support Center, which seamlessly embeds into your existing website with the help of Cerberus helpdesk.

Cerberus helpdesk is created using PHP and MySQL, which gives you the ability for your brook staff to resign and update brook tickets, create SLA plans for supported clients, knowledgebase integration and more.